Frequently Asked Questions

What is the estimated delivery time for my order?

Our dispatch times are generally between 1 to 2 working days..

If you’d like to check, the progress of your order, call us on 0456 900 900. Make sure you've got your order number handy.

Urgent Deliveries. Can an express delivery be arranged?

If your order is urgent, call us on 0456 900 900 to arrange Express Post shipment.

Is it possible to change an order I have already placed?

Adjusting your order by adding more products, removing items, or cancelling the order is acceptable as long as it has not been shipped. Call us on 0456 900 900.

Do you deliver overseas?

Presently we deliver to the United States, United Kingdom and Singapore.

How can I track my order?

When your order is ready for delivery you will receive an email from us with tracking details. 

Can I return an item purchased online?

Yes you can. We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. Please refer to our refund policy for more details.

Can assistance be provided in gift selection?

We will be more than happy to assist you find the perfect gift from our present giftware collection. Call us on 0456 900 900